MORONKEJI TEMITOPE

Led product development and IT operations for a hospitality firm, driving digital transformation and optimizing core business processes.

• Launched Android application on Google Play Store, leveraging Firebase analytics to onboard over 500 users within the first month and significantly increasing digital bookings.
• Engineered and executed a seamless migration from Google Workspace to Zoho Workspace, reducing operational costs from €8.10/user monthly to ₦29,500/user annually while eliminating foreign exchange exposure.
• Deployed and managed Fresh Desk and Zoho Desk CRM systems for a team of 56 agents across three business verticals, substantially improving customer churn rates and response times.
• Engineered an integrated LAN network connecting kitchen, bar, and dining printers for seamless KOT (Kitchen Order Ticket) operations, dramatically reducing order processing time and eliminating manual errors.
• Implemented a Buy Now, Pay Later (BNPL) system on eZee Optimus, boosting staff meal sales and employee satisfaction while significantly reducing cash handling overhead.
• Designed and launched customer loyalty programs for F&B and apartment stays, increasing repeat customers by 34% and driving growth in average customer spend.
• Transformed the pastry section into a profitable center, generating an additional monthly revenue stream by expanding from break-even operations to diverse bread loaf varieties.
• Developed a comprehensive self-service knowledge base, significantly reducing agent workload and improving customer satisfaction scores from 3.2 to 4.6 out of 5.

Managed diverse product portfolios and led strategic cloud migrations for a tech company, enhancing system performance and fostering startup growth.

• Led successful cloud migrations for 8+ SaaS products from Azure to AWS, achieving 99.9% uptime while reducing infrastructure costs by 25% and significantly improving system performance.
• Mentored over 10 startups from concept to MVP, achieving an 80% graduation rate to the next funding round and directly contributing to securing $2M+ in follow-on investment.
• Streamlined Agile processes for 15+ distributed team members across multiple time zones, significantly reducing delivery time and improving sprint completion rates.
• Managed a diversified product portfolio spanning fintech, e-commerce, and logistics, serving thousands of users with excellent client retention.
• Implemented API-first integration strategies, enabling faster development cycles and quicker go-to-market for client solutions.
• Established standardized project management practices across the organization, significantly improving project predictability and reducing resource conflicts.
• Organized and executed innovation events attracting over 200 participants, generating numerous new business partnerships and pilot project initiatives.

Managed payment infrastructure projects and market expansion initiatives across Africa, driving revenue growth and operational efficiency for a fintech firm.

• Delivered robust payment infrastructure solutions to over 15 banks across Africa, processing 10K+ monthly transactions valued at over $5M and maintaining high transaction success rates.
• Led successful expansion into 5 new African markets, contributing to 40% Year-over-Year revenue growth and establishing market presence in previously untapped regions.
• Optimized payment gateways, substantially reducing processing time and failure rates, which directly improved customer experience and reduced support workload.
• Managed complex cross-functional stakeholder engagements across 20+ financial institutions, maintaining excellent client retention and securing major contract renewals.
• Implemented automated reconciliation processes, dramatically reducing manual work and improving financial reporting accuracy.

Led a product management team, overseeing project delivery and implementing risk management frameworks for a leading innovation hub.

• Led a product management team overseeing 12+ concurrent projects with a combined budget exceeding $500K, consistently delivering all projects on time and under budget.
• Implemented comprehensive risk management frameworks, reducing project delays and cost overruns and saving the organization approximately $75K annually.
• Managed a complex stakeholder ecosystem of 30+ members across technical, business, and external partners, improving sprint predictability and feature delivery velocity.
• Established robust product development standards and documentation processes, enhancing team efficiency and reducing onboarding time for new members.

Developed KPI-driven project frameworks and led Agile transformation initiatives, enhancing project success rates and team efficiency.

• Developed KPI-driven project frameworks, improving success rates and establishing measurable outcomes for over 20 concurrent initiatives.
• Led Agile transformation for 8-member teams, reducing delivery cycles while maintaining quality standards and improving team satisfaction.

Supported project lifecycle management, ensuring alignment with strategic business objectives and contributing to high on-time delivery rates.

• Supported comprehensive project lifecycle management, ensuring alignment with strategic business objectives and contributing to excellent on-time delivery rates across the portfolio.